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Information On How To Prevent Inadvertent Vehicle Starting From Key Fob Or ONSTAR Mobile Application (17-NA-244) — 2010 Hummer H3 Base, Automatic Service Manual

Information On How To Prevent Inadvertent Vehicle Starting From Key Fob Or ONSTAR Mobile Application (17-NA-244)

Publication date: 2017-07-25
Reference number: 17-NA-244

INFORMATION ON HOW TO PREVENT INADVERTENT VEHICLE STARTING FROM KEY FOB OR ONSTAR MOBILE APPLICATION

INFORMATION ON HOW TO PREVENT INADVERTENT VEHICLE STARTING FROM KEY FOB OR ONSTAR MOBILE APPLICATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): 17-NA-244, Date of Issue:  Jul 25, 2017

SERVICE INFORMATION

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick
Cadillac
Chevrolet
GMC		 GM Passenger Cars and Trucks 2009 2018   All All
Involved Region or Country  North America and N.A. Export Regions
Additional Options (RPOs)  All vehicles equipped with Remote Start and/or OnStar mobile App.
Condition  The potential for personal injury or damage to a vehicle exists when a technician is working on a repair inside the engine compartment or under the vehicle and the vehicle is inadvertently started. This may occur when the vehicle is on a hoist and the technician is doing a repair in the engine compartment from underneath the vehicle with the hood closed.
Cause  Dealership personnel have reported this may happen in two scenarios:
  1. Vehicle owner remote starts their vehicle using the OnStar mobile app. This may occur if a customer forgets their vehicle is being repaired and is accustomed to remote starting their vehicle.
  2. Dealership personnel accidentally remote starts the wrong vehicle using an incorrect key fob. The common appearance of key fobs can create a mix up situation leading to accidental ignition.
Correction  When performing work in the engine compartment or under the vehicle, ensure that the hood is fully open, or opened to its secondary latch. When the hood is opened to the secondary latch, the vehicle will disable the remote start features from the key fob and OnStar mobile app. Failure to open the hood, or open the hood to the secondary latch while doing a repair in the engine compartment or under the vehicle can result in inadvertent vehicle starting which could result in personal injury or damage to a vehicle.
A similar warning to this is also found in the following locations:
  1. Hoist Procedures
  2. Dangers, Warnings and Cautions
  3. General warning when you log onto SI

SERVICE INFORMATION

Version  1
Modified