ACDELCO® Replacement Battery Warranty Procedures (03-06-03-003D)
Publication date: 2015-01-14Reference number: 03-06-03-003D
Supersedes refnos: 03-06-03-003, 03-06-03-003A, 03-06-03-003B
ACDELCO® REPLACEMENT BATTERY WARRANTY PROCEDURES
TECHNICAL SERVICE BULLETIN
| AFFECTED MODEL(S): | 2015 and Prior GM Passenger Cars and Trucks |
| SUPERCEDES: | This Bulletin has been revised to add the 2015 Model Year and update the GM Service Policies and Procedures Manual and Job Card Documentation information. Please discard Corporate Bulletin Number 03-06-03-003C. |
INFORMATION FOR REPAIRS TO A CUSTOMER'S VEHICLE, CAUSED BY A CUSTOMER PURCHASED ACDELCO® REPLACEMENT BATTERY FAILURE
- The following information pertains to warranty Transactions for REPAIRS to a customer's vehicle, caused by a customer purchased ACDelco® replacement battery failure covered under the ACDelco® Consumer Battery Warranty.
- Warranty procedures for batteries covered under the GM New Vehicle Limited Warranty remain unchanged.
GM Service Agents can submit a warranty Transaction for repairs to a customer's vehicle caused by an ACDelco® battery failure. The battery failure must be covered under the ACDelco® Consumer Battery Warranty and the customer must have purchased the battery from a GM Service Agent or an ACDelco® Battery Distributor.
GM SERVICE POLICIES AND PROCEDURES MANUAL - SECTION 2.8.7 - CUSTOMER PURCHASED AN ACDELCO BATTERY AND 3.2.6 GENERAL MOTORS SERVICE REPLACEMENT PARTS WARRANTIES
Customer Purchased an ACDelco® Battery
The GM Service Agent is not to submit a warranty Transaction for the battery to GWM. The battery is not to be claimed as a policy adjustment. All batteries claimed as a policy adjustment are subject to audit and possible debit.
The Service Agent must handle the battery warranty directly with the customer and the ACDelco® Battery Distributor. The customer must be charged the applicable usage per the ACDelco® Consumer Battery Warranty.
Beginning March 1, 2012 ACDelco® batteries were manufactured with a free replacement warranty only. During the transition period the warranty coverage will be determined by the information shown on the battery label. The original purchase date or the battery date code if there is no receipt, will continue to be the warranty start date. The battery date code can be found on the battery in the following format; "G4HJR", G = July, 4 = 2014, H = the day of the month (1-9 are numbers 10-31 are letters A-V), J = is the shift, and R = the plant.
Vehicle Repairs
If repairs to a customer's vehicle are necessary as a result of an ACDelco® battery failure, which is covered by the ACDelco® Consumer Battery Warranty, the GM Service Agent should repair the vehicle and submit a warranty Transaction (Claim Type ZPTI) through GWM for the vehicle repairs ONLY. Do not submit through GWM for the cost of the battery.
GWM Claim Submittal for Subsequent Vehicle Repair (Transaction Type ZPTI ONLY)
The following must be included in the Transaction submission:
- Use Labor Code 0600048.
- Enter all the parts directly associated with the repairs. Do not enter the battery part number. The total dollar amount is not to include the cost of the battery.
- Enter the labour hours directly associated with the repairs in the "Base Labour Time" field. Do not include labour hours to replace the battery.
- If no parts were replaced and only repairs were necessary, enter labour time in the "Labour Hours" field and other material in the "Net Misc" field.
- The battery part number and the date code of the failed ACDelco® battery MUST be entered in the "Cause Description" field.
Job Card Documentation
The Service Agent is to write the date code of the failed battery on the warranty job card as well as cross reference the original purchase invoice or job card number and date where the battery was initially purchased or installed. The date code is located on the warranty insert attached to the battery. A copy of the original parts invoice or job card must be attached to the warranty job card and maintained with the VIN history file. Policies contained within Article 3.2.6, "GM Service Replacement Part Warranties," apply.