11157A - Special Coverage Adjustment - Front Brake Hose Fitting Corrosion (11157A)

11157A - SPECIAL COVERAGE ADJUSTMENT - FRONT BRAKE HOSE FITTING CORROSION

SERVICE CAMPAIGN BULLETIN

CONDITION

On some 2006-2010 model year HUMMER H3 and H3T vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Austria, France, Germany, Italy, Netherlands, Spain, Sweden, and Switzerland, the front brake hose fitting may corrode due to snow or water that contains road salt or other contaminants. These contaminants could enter and remain in the fitting. Significant corrosion could allow the brake hose to flex and develop a leak. If a leak occurs, the brake system warning light will appear in the instrument panel cluster, and the BRAKES or FLUID message will illuminate in the Driver Information Center. With this condition, the rear brakes will still be operational but stopping distance may increase.

SPECIAL COVERAGE ADJUSTMENT

This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace both front brake hoses. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after October 11, 2011, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to October 11, 2011, must be submitted to the Service Contract provider.

VEHICLES INVOLVED

Involved are certain  2006-2010 model year HUMMER H3 and H3T vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Austria, France, Germany, Italy, Netherlands, Spain, Sweden, and Switzerland.

PARTS INFORMATION

Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

Part Number	Description	Qty/ Vehicle
22856606	Hose Kit, Frt Brk	1
12377967 - US 89021320 - CN	Fluid, Brake (DOT 3) (Delco Supreme II)	1

SERVICE PROCEDURE

Verify that the front brake hose requires replacement. Refer to the appropriate diagnostic information in SI.

• If the front brake hose does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the front brake hose requires replacement, install two new hoses. Refer to Front Brake Hose Replacement  in SI.

CUSTOMER REIMBURSEMENT - FOR U.S.

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by October 31, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.

All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

When a customer requests reimbursement, they must provide the following:

• A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
• The name and address of the person who paid for the repair.
• Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.

Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM.

CUSTOMER REIMBURSEMENT - FOR CANADA AND EXPORT

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by October 31, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometers, whichever occurs first.

When a customer requests reimbursement, they must provide the following:

- Proof of ownership at time of repair.

- Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair.

If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

COURTESY TRANSPORTATION - FOR U.S. AND CANADA

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below.

Labor Code	Description	Labor Time	Net Item
T5833	Diagnostic Time Only - No Repair Required	0.1-0.3	N/A
T5835	Replace Front Brake Hoses	1.4	N/A
	Add: Diagnostic Time	0.1-0.3
T5836	Customer Reimbursement Approved	0.2	*
T5837	Customer Reimbursement Denied - For US dealers only	0.1	N/A

* The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.

CUSTOMER NOTIFICATION

General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

OWNER LETTER

October, 2011

Dear HUMMER Customer:

As the owner of a 2006-2010 model year HUMMER H3 or H3T, your satisfaction with our product is very important to us.

This letter is intended to make you aware that on some 2006-2010 model year HUMMER H3 and H3T vehicles currently or previously registered in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, Austria, France, Germany, Italy, Netherlands, Spain, Sweden, and Switzerland, the front brake hose fitting may corrode due to snow or water that contains road salt or other contaminants. These contaminants could enter and remain in the fitting. Significant corrosion could allow the brake hose to flex and develop a leak. If a leak occurs, the brake system warning light will appear in the instrument panel cluster, and the BRAKES or FLUID message will illuminate in the Driver Information Center. With this condition, the rear brakes will still be operational but stopping distance may increase.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above. 

What We Have Done:  General Motors is providing these owners with additional protection for this condition. If this condition occurs on your 2006-2010 model year HUMMER H3 or H3T within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge  . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do:  If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement:  If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by October 31, 2012, unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division	Number	Text Telephones (TTY)
Hummer	1-800-732-5493	1-800-833-6537
Guam	65-6267-1752
Puerto Rico - English	1-800-496-9992
Puerto Rico - Espa n ol	1-800-496-9993
Virgin Islands	1-800-496-9994

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

11157