Rectification And Warranty

If simple rectification of a minor fault can be accomplished by the PDI technician, then this should be done. However, major defects and serious panel or paint rectification work must be reported to Jaguar Land Rover North America, LLC/Jaguar Land Rover Canada ULC and rectified within the guidelines of the Warranty Compliance and Procedures Manual.

Should items be missing, the required parts should be procured through normal channels and costs claimed following normal warranty claim procedures under the 'Shortage' claim type. All missing items should be recorded on the PDI Form and countersigned by an authorized person.

Claims for rectifying incorrect specification items and/or shortages must be made in accordance with the conditions detailed in Section C of the Warranty Compliance and Procedures Manual.

Delivery damage is not the responsibility of Jaguar Land Rover North America, LLC/Jaguar Land Rover Canada ULC and must not be made the subject of a warranty claim. It is the responsibility of the Dealer to identify any such damage at the time of the new vehicle receipt and to ensure that the full details are recorded on the Delivery Receipt. Claims for rectification of such damage must be directed to the Delivery Company. Failure to notify the Delivery Company of damage details at the time of vehicle delivery will result in claims for subsequent rectification being rejected. 

Warranty claims for damage repairs may only be submitted where Land Rover's responsibility is clearly indicated. Examples falling into this category are paintwork damage during the fitment of trim or outward facing dents on the door skin. 

Warranty claims will not be accepted for any damage repaired or identified after the vehicle has been placed into service. 

Vehicles delivered with the protective wrapguard or full body covers and wheel protection are to be inspected at the time of delivery with the transport protection in place.