Manual:LAND ROVER Range Rover Supercharged 2015Page:48610 / 73010



Service Action: 'Service REQUIRED' Message Not Displayed Service Reset Function Not Working (N118NAS4) — 2015 Land Rover Range Rover Supercharged Service Manual

Service Action: 'Service REQUIRED' Message Not Displayed Service Reset Function Not Working (N118NAS4)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2018-03-07
Reference number: N118NAS4
Supersedes refnos: N118NAS1, N118NAS2, N118NAS3

SERVICE ACTION: 'SERVICE REQUIRED' MESSAGE NOT DISPLAYED SERVICE RESET FUNCTION NOT WORKING

SERVICE ACTION: 'SERVICE REQUIRED' MESSAGE NOT DISPLAYED SERVICE RESET FUNCTION NOT WORKING

TECHNICAL SERVICE BULLETIN

Reference Number(s): N118NAS4, Date of Issue:  August 10, 2018
LAND ROVER: 2016-2017 Discovery Sport (LC); 2017 Discovery (LR); 2016-2017 Range Rover Evoque (LV); 2015 Range Rover Sport (LW); 2015-2016 Range Rover Sport (LW); 2015-2017 Range Rover Sport (LW); 2016-2017 Range Rover Sport (LW); 2015-2016 Range Rover (LG)
SECTION: 413-08
AFFECTED VEHICLE RANGE: See chart below

AFFECTED VEHICLE RANGE

G00540065

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION: 

An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required' message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.

In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.

ACTION: 

Retailers are required to HOLD  affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale  pending completion of the appropriate Diagnostic Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must  have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS

NOTE:
  • Order only the expected percentage demand of parts as identified.
  • Petrol engine vehicles do not require engine oil and filter renewal as part of this program.
PARTS INFORMATION

DESCRIPTION PART NUMBER/SUNDRY CODE QUANTITY/VALUE EXPECTED PERCENTAGE DEMAND
Oil filter (TDV6 3.0L Diesel) LR013148 1 <1.0
Oil ZZZ001 $65.00 <1.0

An allowance of $65.00 USD or local equivalent has been provided to cover the cost of the engine oil. Claim using Sundry Code 'ZZZ001'.

SPECIAL TOOLS

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software or 

Jaguar Land Rover-approved diagnostic tool with latest SDD Software Management Pack

WARRANTY

NOTE: Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, ensure that all  outstanding Recalls and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting Program Code 'N118'  , Option Code 'X'  , and the relevant parts. The SRO and parts information is included for information only. The Drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the 30 November 2019  closure date must be submitted or payment within 30 calendar days of completion of the repair.

WARRANTY INFORMATION

DESCRIPTION SRO TIME (HOURS) PART NUMBER/SUNDRY CODE QUANTITY/VALUE
Instrument Cluster Update 86.91.25 0.10 - -
LUBRICATION SYSTEM DRAINREFILL - TOP-DOWN SERVICE STRATEGY - Range Rover Sport (L494; TDV6 3.0L diesel), Range Rover (L405; TDV6 3.0L diesel) 12.60.99 0.50 LR013148
ZZZ001		 1
$65.00
Drive in/drive out 02.02.02 0.20 - -

An allowance of $65.00 USD or local equivalent has been provided to cover the cost of the engine oil. Claim using Sundry Code 'ZZZ001'.

Normal Warranty policies and procedures apply.

DIAGNOSTIC PROCEDURE 'A'

This Diagnostic Procedure is for the following vehicles ONLY: 

Range Rover Sport (L494; 2016 MY with Virtual Display Instrument Cluster) 

Range Rover (L405; 2016 MY) 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
  • All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
    1. If required, remove the transit relay.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD154.00 Software Management Pack v298 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

    Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.

  4. If the hyperlink is not available:
    1. Select Diagnosis  from the Session Type screen.
    2. Select the Selected Symptoms  tab.
    3. Select Electrical - Instruments - Information and message center - Message display area  .
    4. Run and close the Datalogger  tool to reveal the Extras  tab.
    5. Select the Extras  tab.
    6. Select Run  to perform the 'Special applications - Instrument cluster service interval update'  option.
    7. Follow all on-screen instructions until the application finishes successfully.
    8. When all tasks are finished, go to the next Step.
  5. Exit the current session.
    1. If necessary, set the vehicle to 'Transit mode'  .
    2. Select the Session  tab.
    3. Select the Close session  option.
  6. Disconnect the diagnostic tool and battery support unit from the vehicle.
    1. If required, install the transit relay.
  7. NOTE: Vehicles with TDV6 3.0L diesel engine only  .

    Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC) message center.

    • If the 'Service Required' message is not displayed on the IC message center, release the vehicle.
    • If the 'Service Required' message is displayed on the IC message center, renew the engine oil and engine oil filter element (see TOPIx Workshop Manual section 303-01: Engine - Diesel Engine Oil Draining and Filling).

DIAGNOSTIC PROCEDURE 'B'

This Diagnostic Procedure is for the following vehicles ONLY: 

Discovery Sport (L550) 

Range Rover Evoque (L538) 

Range Rover Sport (L494; 2015 MY with Conventional Display Instrument Cluster OR Virtual Display Instrument Cluster) 

Range Rover Sport (L494; 2016 MY with Conventional Display Instrument Cluster) 

Range Rover (L405; 2015 MY) 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
  • All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
    1. If required, remove the transit relay.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD154.00 Software Management Pack v298 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

    Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the vehicle and initiating the data collect sequence.

  4. If the hyperlink is not available:
    1. Select Diagnosis  from the Session Type screen.
    2. Select the Selected Symptoms  tab.
    3. Select Electrical - Instruments - Information and message center - Message display area. 
    4. Run and close the Datalogger  tool to reveal the Extras  tab.
    5. Select the Extras  tab.
    6. Select Run  to perform the 'Configure existing module - Instrument cluster control module'  option.
    7. Follow all on-screen instructions until the application finishes successfully.
    8. When all tasks are finished, go to the next Step.
  5. Exit the current session.
    1. If necessary, set the vehicle to 'Transit mode'  .
    2. Select the Session  tab.
    3. Select the Close session  option.
  6. Disconnect the diagnostic tool and battery support unit from the vehicle.
    1. If required, install the transit relay.
  7. NOTE: Vehicles with TDV6 3.0L diesel engine only  .

    Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC) message center.

    • If the 'Service Required' message is not displayed on the IC message center, release the vehicle.
    • If the 'Service Required' message is displayed on the IC message center, renew the engine oil and engine oil filter element (see TOPIx Workshop Manual section 303-01: Engine - Diesel Engine Oil Draining and Filling).

DIAGNOSTIC PROCEDURE 'C'

This Diagnostic Procedure is for the following vehicles ONLY: 

Range Rover Sport (L494; 2017 MY) 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
  • All ignition ON/OFF requests must be performed; failure to do so may cause damage to control modules in the vehicle.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 175 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

    Follow the on-screen prompts.

  4. Select ECU Diagnostics. 
  5. Select Instrument Panel Cluster Control Module [IPC]. 
  6. Select Update ECU. 
    1. Follow all on-screen instructions until the application finishes successfully.
    2. When all tasks are finished, go to the next Step.
  7. Exit the current session.
    1. If required, reset the vehicle to Transit mode. 
    2. Select the Exit  icon.
  8. Disconnect the diagnostic tool and battery power supply from the vehicle.
  9. NOTE: Vehicles with TDV6 3.0L diesel engine only  .

    Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC) message center.

    • If the 'Service Required' message is not displayed on the IC message center, release the vehicle.
    • If the 'Service Required' message is displayed on the IC message center, renew the engine oil and engine oil filter element (see TOPIx Workshop Manual section 303-01: Engine - Diesel Engine Oil Draining and Filling).

DIAGNOSTIC PROCEDURE 'D'

This Diagnostic Procedure is for the following vehicles ONLY: 

Discovery (L462) 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
  • All ignition ON/OFF requests must be performed; failure to do so may cause damage to control modules in the vehicle.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 175 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

    Follow the on-screen prompts.

  4. Select ECU Diagnostics  .
  5. Select Instrument Panel Cluster Control Module [IPC]. 
  6. Select Update ECU  .
    1. Follow all on-screen instructions until the application finishes successfully.
    2. When all tasks are finished, go to the next Step.
  7. Exit the current session.
    1. If required, reset the vehicle to Transit mode  .
    2. Select the Exit  icon.
  8. Disconnect the diagnostic tool and battery power supply from the vehicle.