Manual:LAND ROVER Range Rover Supercharged 2015Page:48675 / 73010



18MY Onwards - TCU3 Remote App Not Working (SSM74764) — 2015 Land Rover Range Rover Supercharged Service Manual

18MY Onwards - TCU3 Remote App Not Working (SSM74764)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2020-03-20
Reference number: SSM74764

18MY ONWARDS - TCU3 REMOTE APP NOT WORKING

18MY ONWARDS - TCU3 REMOTE APP NOT WORKING

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74764, Date of Issue:  March 20, 2020
LAND ROVER: Discovery/L462; Discovery Sport/L550; New Range Rover Evoque/L551; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY: Electrical

ISSUE

InControl Remote App does not update vehicle location or show correct vehicle status. Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work.

CAUSE

The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.

ACTION

  1. Ensure Pathfinder tool is updated to the latest version.
  2. Connect the JLR approved battery support unit the vehicle.
  3. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
  4. Follow the JLR approved diagnostic equipment prompts.
  5. Select 'ECU Diagnostics'.
  6. Select 'Telematics Control Unit Module (TCU)'
  7. Select 'ECU Functions'
  8. Select 'TCU Module Reset'.
  9. Follow all on-screen instructions to complete the task.
  10. When all of the tasks are complete, exit the session.
  11. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.