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False Theft Alerts From The INCONTROL® Secure System Upon Crossing International Borders (LTB01135NAS1) — 2015 Land Rover Range Rover Supercharged Service Manual

False Theft Alerts From The INCONTROL® Secure System Upon Crossing International Borders (LTB01135NAS1)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2018-03-19
Reference number: LTB01135NAS1

FALSE THEFT ALERTS FROM THE INCONTROL® SECURE SYSTEM UPON CROSSING INTERNATIONAL BORDERS

FALSE THEFT ALERTS FROM THE INCONTROL® SECURE SYSTEM UPON CROSSING INTERNATIONAL BORDERS

TECHNICAL SERVICE BULLETIN

Reference Number(s): LTB01135NAS1, Date of Issue:  19 MAR 2018
LAND ROVER: 2015-2017 Discovery Sport (LC); 2017 Discovery (LR); 2014-2015 Range Rover Evoque (LV); 2015-2017 Range Rover Evoque (LV); 2016-2017 Range Rover Evoque (LV); 2015-2016 Range Rover Sport (LW); 2015-2017 Range Rover Sport (LW); 2016-2017 Range Rover Sport (LW); 2015-2017 Range Rover (LG)
SECTION: 415-00: Information and Entertainment System
AFFECTED VEHICLE RANGE: Discovery Sport (LC) MODEL YEAR: 2015-2017 VIN: 501001-633943 ASSEMBLY PLANT: Halewood; Discovery (LR) MODEL YEAR: 2017 VIN: 000532-047447 ASSEMBLY PLANT: Solihull; Range Rover Evoque (LV) MODEL YEAR: 2014-2015 VIN: 856580-999999 ASSEMBLY PLANT: Halewood; Range Rover Evoque (LV) MODEL YEAR: 2015-2017 VIN: 100000-168185 ASSEMBLY PLANT: Halewood; Range Rover Evoque (LV) MODEL YEAR: 2016-2017 VIN: 142316-168185 ASSEMBLY PLANT: Halewood APPLICABILITY: Vehicles With: Convertible Top; Range Rover Sport (LW) MODEL YEAR: 2015-2016 VIN: 504511-599999 ASSEMBLY PLANT: Solihull; Range Rover Sport (LW) MODEL YEAR: 2015-2017 VIN: 601763-690429 ASSEMBLY PLANT: Solihull; Range Rover Sport (LW) MODEL YEAR: 2016-2017 VIN: 100000-181319 ASSEMBLY PLANT: Solihull; Range Rover (LG) MODEL YEAR: 2015-2017 VIN: 197042-380216 ASSEMBLY PLANT: Solihull

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION: 

The InControl® secure system may incorrectly identify the vehicle as stolen after crossing an international border. This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.

CAUSE: 

This may be caused by a Telematics Control Module (TCU) software error.

ACTION: 

Should a customer express a concern, follow the appropriate Diagnostic Procedure below.

TOOLS

SPECIAL TOOLS DESCRIPTION

G11921704
 Jaguar Land Rover-approved Midtronics battery power supply
G11921705
 Jaguar Land Rover-approved diagnostic tool with latest SDD Software Management Pack
G11921706
 Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software

WARRANTY

NOTE:
  • Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to JLR claims submission system to obtain the latest repair time.
  • The JLR Claims Submission System requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
WARRANTY INFORMATION

DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART
Configure existing module - Telematics Control Unit (TCU) - Up to the end of 16 Model Year (MY) 86.91.11 0.5 42 LR084930
Configure existing module - Telematics Control Unit (TCU) - 17 MY onwards 86.91.11 1.0 42 LR084930
NOTE: Normal Warranty procedures apply.

DIAGNOSTIC PROCEDURE: SDD

This Diagnostic Procedure is for the following vehicles ONLY: Discovery Sport (L550), Range Rover Evoque (L538). 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle startup battery during diagnosis / module programming.
  • All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause damage to control modules in the vehicle.
NOTE: Use DDW to check for Field Service Action program eligibility requiring a Telematics Control Module (TCU) software update. If eligible, perform and claim the update as per that program.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD152.05 Software Management Pack v290 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. Follow all on-screen instructions, allowing the diagnostic tool to read the VIN, identify the vehicle, and initiating the data collect sequence.
  4. If the hyperlink is not available:
    1. Select Diagnosis  from the Session Type screen.
    2. Select the Selected Symptoms  tab.
    3. Select Electrical - Information and entertainment system - Telematics system 
    4. Run and close the 'Datalogger'  tool to reveal the 'Extras'  tab.
    5. Select the Extras  tab.
    6. Select Run  to perform the 'Configure existing module - Telematics control unit module'  option.
  5. Follow all on-screen instructions until the application completes successfully.
    1. When prompted, select the Clear DTCs  option following completion of the software download.
    2. When all tasks are complete, go to the next Step.
  6. Exit the current session.
    1. Select the Session  tab.
    2. Select the Close Session  option.
  7. Disconnect the diagnostic tool and battery power supply from the vehicle.

DIAGNOSTIC PROCEDURE: PATHFINDER

This Diagnostic Procedure is for the following vehicles ONLY: Discovery (L462), Range Rover Sport (L494), Range Rover (L405). 

CAUTION:
  • A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle startup battery during diagnosis / module programming.
  • All ignition ON/OFF requests must be carried out. Failure to perform these steps may cause damage to control modules in the vehicle.
NOTE: Use DDW to check for Field Service Action program eligibility requiring a Telematics Control Module (TCU) software update. If eligible, perform and claim the update as per that program.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.
  2. NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 146 (or later).

    Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

  3. NOTE: The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

    Follow all on-screen instructions.

  4. Select ECU Diagnostics. 
  5. Select Telematics control unit module [TCU]. 
  6. Select Update ECU  .
    1. Follow all on-screen instructions until the application completes successfully.
    2. When all tasks are complete, go to the next Step.
  7. Exit the current session.
    1. If required, reset the vehicle to Transit mode  .
    2. Select the Exit  icon.
  8. Disconnect the diagnostic tool and battery power supply from the vehicle.