Touch Screen Intermittently Displays A Blank Screen (LTB00811NAS2)
WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2017-02-06Reference number: LTB00811NAS2
TOUCH SCREEN INTERMITTENTLY DISPLAYS A BLANK SCREEN
TECHNICAL SERVICE BULLETIN
Reference Number(s): LTB00811NAS2, Date of Issue:
February 06, 2017
| LAND ROVER: | 2015-2016 Range Rover Sport (LW), Range Rover (LG) |
| SECTION: | 415-00 |
| AFFECTED VEHICLES: | Model: Range Rover Sport (LW) Model Year: 2015-2016 Vin: 504511-124030 Assembly Plant: Solihull; Model: Range Rover Sport (LW) Model Year: 2015-2016 Vin: 601763-666891 Assembly Plant: Solihull; Model: Range Rover (LG) Model Year: 2015-2016 Vin: 197042-320323 Assembly Plant: Solihull |
MARKETS
NORTH AMERICA
CONDITION SUMMARY
SITUATION:
The Touch Screen may intermittently display a blank screen, followed by a return to normal display within the ignition cycle.
CAUSE:
This may be caused by a software error and/or Central Processing Unit (CPU) data overload.
ACTION:
Should a customer express this concern, follow the Service Instruction below.
PARTS
No Parts Required
TOOLS
Jaguar Land Rover-approved Midtronics battery power supply
Jaguar Land Rover-approved diagnostic tool with latest SDD software, Calibration File, and InControl© Touch Pro™ Software
USB Storage device with a minimum size of 256MB
WARRANTY
NOTE:
the Touch Screen may also be referred to as Front Control/Display Interface Module (FCDIM) or High Level Display Front (HLDF).
NOTE:
- Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
- DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
| DESCRIPTION | SRO | TIME (HOURS) | CONDITION CODE | CAUSAL PART |
|---|---|---|---|---|
| Update Touch Screen software | 86.90.91 | 0.6 | 42 | LR045483 |
NOTE:
Normal Warranty procedures apply.
SERVICE INSTRUCTION
CAUTION:
- A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis/module programming.
- Make sure all ignition ON/OFF requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.
NOTE:
- The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD148.02 v.258 (or later).
- Use DDW to check for Recall, Service Action, or Update Prior to Sale notice eligibility requiring a Touch Screen software update. If eligible, perform and claim the update as per that program.
- a USB Storage device with a minimum size of 256MB is required.
- Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.NOTE: The Touch Screen may also be referred to as Front Control/Display Interface Module (FCDIM) or High Level Display Front (HLDF).
- Switch the ignition ON 2 (engine not running).
- Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
- Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the vehicle, and initiating the data collect sequence.
- Select Diagnosis from the Session Type screen.
- Select the Selected Symptoms
tab and then select:
- Electrical > Information and entertainment system > Touch screen display > Display inoperative
- Select continue .
- Select the Recommendations tab.
- Select Run to perform the 'Configure existing module - Front control/display interface module ' option.
- Follow all on-screen instructions to complete this task, ensuring all Diagnostic Trouble Codes (DTC) are cleared.
- When all tasks are complete, select the Session tab and then select the Close Session option.
- Disconnect the diagnostic tool and battery power supply from the vehicle.