Manual:LAND ROVER Range Rover Supercharged 2015Page:48820 / 73010



INCONTROL Touch Pro BLUETOOTH And Speech Not Available After An Update (SSM74303) — 2015 Land Rover Range Rover Supercharged Service Manual

INCONTROL Touch Pro BLUETOOTH And Speech Not Available After An Update (SSM74303)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2019-04-11
Reference number: SSM74303

INCONTROL TOUCH PRO BLUETOOTH AND SPEECH NOT AVAILABLE AFTER AN UPDATE

INCONTROL TOUCH PRO BLUETOOTH AND SPEECH NOT AVAILABLE AFTER AN UPDATE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74303, Date of Issue:  April 11, 2019
LAND ROVER: Discovery/L462; Discovery Sport/L550; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY: Electrical

ISSUE

After an Infotainment Master Control Module (IMC) software update:

  • Phone will not connect via Bluetooth®
  • Voice commands no longer work

CAUSE

The IMC software has been updated and the 'Update Speech Database' step did not complete successfully.

ACTION

Pathfinder Vehicles: 

  1. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
  2. Follow the JLR approved diagnostic equipment prompts.
  3. Select 'ECU Diagnostics'.
  4. Select Infotainment Master Control Module [IMC].
  5. Select 'ECU Functions'
  6. Select 'Update Speech Database'.
  7. Follow all on-screen instructions to complete the task.
  8. Lock vehicle and ensure vehicle goes to sleep (Hazard light not illuminated after 7 minutes)
  9. Check to see if the fault is now fixed.

SDD vehicles: 

  1. Connect the JLR approved battery support unit.
  2. Connect the JLR approved diagnostic equipment to the vehicle and begin a new session.
  3. Follow the Jaguar Land Rover approved diagnostic equipment prompts.
  4. Select the 'Service Functions' Session Type
  5. Run: 'InControl Touch Pro update speech database'
  6. Follow all on-screen instructions to complete the task.
  7. Lock vehicle and ensure vehicle goes to sleep (Hazard light not illuminated after 7 minutes).
  8. Check to see if the fault is now fixed.