Manual:LAND ROVER Range Rover Supercharged 2015Page:48963 / 73010



INCONTROL Touch Pro Screens Stuck On Land Rover Oval Or Black (SSM72838) — 2015 Land Rover Range Rover Supercharged Service Manual

INCONTROL Touch Pro Screens Stuck On Land Rover Oval Or Black (SSM72838)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2016-11-25
Reference number: SSM72838

INCONTROL TOUCH PRO SCREENS STUCK ON LAND ROVER OVAL OR BLACK

INCONTROL TOUCH PRO SCREENS STUCK ON LAND ROVER OVAL OR BLACK

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM72838, Date of Issue:  November 25, 2016
LAND ROVER: Discovery Sport/L550; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L494
SECTION: Electrical

SERVICE INFORMATION

Symptom  207000 Entertainment Systems

ISSUE

During the software update and configuration of the Information Master Controller (IMC) and/or Information Slave Controller (ISC, for rear seat entertainment) the system may exhibit the following conditions due to incomplete "Variant Configuration" learn procedure during the software update.

Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. 

Error state 2: Front screen showing Land Rover oval screen or black with backlight. 

CAUSE

Variant configuration has not been successfully completed.

ACTION

NOTE: Only carry out the following if the error states exist.

Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional 

  1. Power down vehicle for 2 minutes (lock vehicle)
  2. Unlock the vehicle and wait 1 minute
  3. Connect SDD and Start Session
  4. "Service Function" and locate "Entertainment System - InControl Touch Pro variant Configuration"
  5. Select - ISC Learn  - option when prompted.
    1. NB - If the ISC Learn fails, repeat step 5 and 6 (up to 3 times)
  6. Following the ISC Learn  completing successfully, start vehicle for 2 minutes as it can take a period of time for the ISC to configure to the system. Test the operation of the system, the rear screens should boot up to the "Tile Screens". The screens must be observed during the entire period continually as the rear screens have a "Power Save" mode and, if inactive for a period, will auto switch off.
  7. If Rear Screens are still in Land Rover oval after this procedure then this hasn't worked and please raise a Technical Assistance request (TA)

Error state 2: Front screen showing Land Rover oval or black with backlight. 

  1. Power down vehicle for 2 minutes (lock vehicle)
  2. Unlock the vehicle and wait 1 minute
  3. Connect SDD and Start Session
  4. "Service Function" and locate "Entertainment System - InControl Touch Pro variant Configuration"
  5. Select - IMC Erase and Learn or IMC Learn  - option when executed. Both will correct this issue.
    1. NB - If the IMC Learn fails, repeat step 5 and 6 (up to 3 times)
  6. Test the operation of the system. If the front display doesn't boot up to the "Tile Screen" after this procedure then this hasn't worked and please raise a Technical Assistance request (TA)

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