Update Prior To Sale: Tailgate Operation (Q474)
Reference number: Q474
UPDATE PRIOR TO SALE: TAILGATE OPERATION
TECHNICAL SERVICE BULLETIN
| LAND ROVER: | 2015-2016 Range Rover (LG) |
| SECTION: | 501-03 |
| AFFECTED VEHICLES: | Range Rover (LG) Model Year: 2015-2016 VIN: LG212941-LG222269 |
CONDITION SUMMARY
Situation: A potential issue has been identified on certain 2015-2016 model year Range Rover (L405) vehicles with the electrical operation of the tailgates. When using either the switch or remote transmitter, the lower and upper tailgates begin to close, but as the lower tailgate starts to move both tailgates "back off and do not fully close. In this condition it is possible to manually close both the upper and lower tailgates.
Action: Retailers are required to HOLD only affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS
No parts required
SPECIAL TOOLS
SDD with latest SDD-DVD and Calibration File
Jaguar Land Rover-approved Midtronics Battery Power Supply
WARRANTY
At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 12 September June 2015 closure date must be submitted quoting Program Code 'Q474' together with the relevant Option Code from the table. The SRO and part information listed have been included for information only. The Option Code(s) that allows for the drive in / drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review, and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) | PARTS / SUNDRY CODE | QTY. / VALUE |
|---|---|---|---|---|---|---|
| Q474 | B | Configure Tailgate Control Module - Lower | 05.10.20 | 0.20 | - | - |
| Q474 | C | Configure Tailgate Control Module - Lower Drive in/drive out | 05.10.20 02.02.02 |
0.20 0.20 | - - |
- - |
Normal Warranty policies and procedures apply
SERVICE INSTRUCTION
- Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
- Turn ignition 'ON' (engine not running).
- Connect the Symptom Driven Diagnostics (SDD) system to the vehicle and begin a new session.
- Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle and initiating the data collect sequence.
- Select 'Diagnosis' from the Session Type screen.
- Select the 'Selected Symptoms' tab, and then select the following:
- Body > Security and locking > Handles locks and latches > Luggage compartment > Rear tailgate movement inoperative
- Read and close any publication from the list of recommended candidates to expose the 'Extras' tab.
- Select the 'Extras' tab.
- From the Recommendations tab, select Run to perform the 'Configure existing module - Lower - Rear gate/trunk module' option.
- Follow all on-screen instructions to complete this task, ensuring all DTCs are cleared.
- Exit the current session.
- Disconnect the SDD and the battery power supply from the vehicle.