Range Rover (Lg) And Range Rover Sport (LW) Side Door Latch Concern (SSM72130)

RANGE ROVER (LG) AND RANGE ROVER SPORT (LW) SIDE DOOR LATCH CONCERN

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Symptom  112000 Latches/Locks & Security

Attachments  11Latch codes.pdf (11Latch codes.pdf)

1Latch Part Numbers affected.pdf (1Latch Part Numbers affected.pdf)

1Paint Mark Location.pdf (1Paint Mark Location.pdf)

ISSUE

Content 

A customer may report that the side door latch is unable to retain the door in the closed position on their vehicle.

CAUSE

Under investigation, updated SSM to replace only affected parts.

ACTION

If your dealership lies within mainland UK (GBR), Germany (DEU), or the United Arab Emirates (ARE) please do not attempt to repair the vehicle. Raise a TA and retain the vehicle until your TA is responded to, provided it does not inconvenience the customer. If it will inconvenience the customer, take note of which door is failing to latch closed and only replace the affected latch on the vehicle.

It is important that you use latches from a known supplier batch with a date code after  171214, or  have a paintmark in the area indicated in the attachment. If the paintmark is present, the latch is ok to use with any date code.

Do not use latches available at your dealership without the markings/date code highlighted in the attachment. New latches must be ordered from your Service Parts provider. Retain all the latches and be prepared to return them to Land Rover Engineering via the PRR process.

If your dealership does not lie within these regions, take note of which door is failing to latch closed and then replace only  the affected latch on the vehicle with approved new parts as stated and report this action by submitting an EPQR.

Attached file lists the part numbers affected