Unable To Install Or Update Pathfinder On Approved Diagnostic Equipment (SSM74009)

UNABLE TO INSTALL OR UPDATE PATHFINDER ON APPROVED DIAGNOSTIC EQUIPMENT

TECHNICAL SERVICE BULLETIN

ISSUE

It has been brought to the attention of Jaguar Land Rover, that in a small number of cases, the retailer has not been able to update PATHFINDER on new approved diagnostic equipment.

CAUSE(S)

There can be more than one cause:

• Recovery partition not set to the correct size
• Unwanted files using disk space
• Software being more than two versions out of date
• If the approved diagnostic equipment is allowed to update Symptom Driven Diagnostics (SDD) before PATHFINDER, it may not be possible to complete the installation of PATHFINDER, as the application requires more space than is available on the hard disk.

CONDITION

PATHFINDER displays a warning message that states there is insufficient space on the hard disk to complete the software installation.

1. Uninstall any non-Jaguar Land Rover (JLR) approved software
2. Determine the size of the recovery partition:
   • 2.1 Open the windows start menu by selecting the windows symbol on the taskbar
   • 2.2 Enter 'disk management' into the search box at the bottom of the start menu
   • 2.3 Select the option to 'create and format hard disk partitions'
   • 2.4 Observe the size of the 'Recovery Partition'
     • If the recovery partition is greater than 35GB, it will need to be reduced. Contact Bosch Technical Support Service using the contact details applicable to your market. Then go to step 3
     • If the recovery partition is less than 35GB, go to step 3
   NOTE: Do NOT update the SDD software until the latest version of PATHFINDER is installed.
3. Do the actions listed below to uninstall NGI Phase 4 (if installed) and NGI Phase 3:
   • 3.1 Close all applications and shut down the approved diagnostic equipment
   • 3.2 Switch on the approved diagnostic equipment.
     NOTE: Do NOT open any applications
   • 3.3 Open the Windows start menu
   • 3.4 Select Control Panel
   • 3.5 Select 'Uninstall a program'
   • 3.6 Select NGI_Phase4 in the program list (if NGI_Phase4 is not installed, select NGI_Phase3)
   • 3.7 Select Uninstall
   • 3.8 The UninstallShield Wizard will open and will ask 'do you want to completely remove the selected application and all of its features?'. Select 'Yes'
   • 3.9 Select 'Finish' once the Wizard has completed the uninstallation
   • 3.10 Repeat steps 3.6 to 3.9 to uninstall NGI_Phase3 (if not already uninstalled).

   PATHFINDER will now download the latest version of software available:

   • JLR Connect Updater
   • JLR AppLauncher
   • PATHFINDER.

When the JLR Connect Updater window is displayed, select 'Install Now'.

The approved diagnostic equipment will shut down and restart during the installation procedure. Wait for the installation to complete.

Select the 'JLR Connect Updater' to display the status of the PATHFINDER software. This should display the message 'The latest version is already installed'. Make sure that the JLR Connect Updater is version 24 or later.

If SDD requests you to install a later version of SDD, before the latest software version of PATHFINDER is installed, select 'No'.

Once the latest version of PATHFINDER is installed, update and install:

• SDD software to the latest version
• Install the NGI updates.

All approved diagnostic applications must be on the latest available version of software before completing any updates or replacement of a module.

All approved diagnostic applications must be on the latest available version of software before completing any updates or replacement of a module.

Bosch Technical Support Service contact details: 

Europe, Middle East and Africa 

Tel: +49 6182959400

Email: tss-technical-support@bosch-automotive.com

Russia 

Tel: +74957375054

Email: info@special-equipment.ru

North America 

Tel: 866 628 5508

Email: oetech@service-solutions.com

Brasil, Central and South America 

Email: tecnico@service-solutions.com

Australasia & SE Asia 

Tel: +613 8558 4994

Email: support.aus@service-solutions.com

South Korea 

Tel: 0082 70 8633 4947 or 0082 70 8633 4852

Email: yongin.kim2@kr.bosch.com or yongin.kim2@kr.bosch.com

India 

Tel: 18001081081

Email: Sooraj.Babu@in.bosch.com

China 

Tel:400 000 5109 or 800 820 0677

Japan 

Tel:+81-(0)120-566-516

Email: apac.jp.tss@service-solutions.com

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

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Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.