Leather Seat Warranty Claim Policy. All Land Rover Models (SSM42749)
Reference number: SSM42749
LEATHER SEAT WARRANTY CLAIM POLICY. ALL LAND ROVER MODELS
TECHNICAL SERVICE BULLETIN
| LAND ROVER: | Defender/L316; Discovery/L462; Discovery 1; Discovery 2/L318; Discovery Sport/L550; Freelander/L314; LR2/L359; LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover/P38a; Range Rover Classic; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494; Range Rover Velar/L560 |
| SERVICE CATEGORY: | Body |
ISSUE
Leather Seat Warranty Claim Policy guidelines and reminder.
CONCERN
Following an audit of leather seat cover returns, attached are examples of inappropriate leather seat cover warranty claims which will not be paid. The cost to repair non-warrantable defects should be charged to the customer.
The guidelines below are to be used by Land Rover and our suppliers to review all warranty issues. Land Rover will only accept warranty claims as a result of manufacturing defects in the leather. The list below is an example of issues that would not be accepted under the terms of the Land Rover Warranty agreement.
Please Note: The list below is an example of concerns and does not fully represent all non warrantable customer concerns. Please refer to the attached file for Photographic examples of each defect detailed below
- Dye migration (from non-color fast clothing or accessories).
- Cuts or abrasions not noted at the pre-delivery inspection (PDI).
- Ingress/egress wear.
- Poor appearance. Leather cracking or ageing.
- Cigarette burns.
- Pen marks or other driver-induced defects.
- Soiled.
- Spillages or staining.
Leather is a natural material and should be maintained using only Land Rover approved cleaners. The use of chemicals or abrasive materials must be avoided. Using products such as detergents, household cleaners, solvents, gasoline, white spirits, alcohol, etc. can lead to rapid deterioration of the leather, invalidating the warranty.
ACTION
If you have any questions regarding this Bulletin, please contact your Regional Technical Manager.
Technicians - Please rate this SSM and provide comments so that future communications can be improved.
1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.
3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.
5 = Excellent - All required information provided to resolve the customer concern.
