Concerns With Pathfinder Launching In Simulator Mode (SSM73578)

CONCERNS WITH PATHFINDER LAUNCHING IN SIMULATOR MODE

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Symptom  000101 Diagnostic Concerns

ISSUE

Following an update to PATHFINDER software release 105, users may experience a concern where PATHFINDER launches in Simulator Mode. This concern can be identified by the presence of an 'Error during Autoscan' after logging into PATHFINDER, and the words 'SIMULATOR MODE' highlighted in yellow in the bottom right corner of the screen.

CAUSE

This concern is caused by logging into PATHFINDER before the Diagnostics over Internet Protocol (DoIP) Vehicle Communication Interface (VCI) has been connected to the Jaguar Land Rover (JLR) Approved Diagnostic Equipment.

ACTION

If this concern is seen, please complete the following:

• Connect the DoIP VCI to the vehicle and JLR Approved Diagnostic Equipment
• Log out of PATHFINDER
• Log back in to PATHFINDER
• On the 'Error during Autoscan' pop up, select 'Continue'
• Select the 'Settings' icon
• Under 'Communication interface', select 'JLR - JLR-DoIP, D-PDU API by Bosch'. This will populate the 'VCIs' section with the unique VCI serial number. Make sure that this is selected.
• Log out of PATHFINDER.
• Log back in to PATHFINDER.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.