Manual:LAND ROVER Range Rover Supercharged 2015Page:49276 / 73010



INCONTROL Touch Pro Displaying Zero Percent During Background Download (Updated) (SSM73412) — 2015 Land Rover Range Rover Supercharged Service Manual

INCONTROL Touch Pro Displaying Zero Percent During Background Download (Updated) (SSM73412)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2017-09-06
Reference number: SSM73412

INCONTROL TOUCH PRO DISPLAYING ZERO PERCENT DURING BACKGROUND DOWNLOAD (UPDATED)

INCONTROL TOUCH PRO DISPLAYING ZERO PERCENT DURING BACKGROUND DOWNLOAD (UPDATED)

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73412, Date of Issue:  September 6, 2017
LAND ROVER: Defender/L316; Discovery Sport/L550; LR2/L359; LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494
SECTION: Diagnostic Software Hardware

SERVICE INFORMATION

Symptom  000101 Diagnostic Concerns

ISSUE

Global Diagnostic Support has received reports that when the InControl Touch Pro update software is downloading to the Jaguar Land Rover approved diagnostic equipment, it displays 0% when hovering over the background download icon.

The software is actually being downloaded in the background and when it has finished downloading you will be prompted to install the software.

CAUSE

The third party host application which Symptom Driven Diagnostics (SDD) uses for the automatic download process has a limit of 2GB for the installation files. Any files larger than 2GB will be downloaded, however the mechanism is unable to determine the download percentage and remains at 0% until complete.

NOTE: If the installation file is 2GB or less, the background download icon will display the percentage increase as the file is downloading.

ACTION

No action required, just allow the process to complete and SDD will prompt the user to install when ready.

In the event that an automatic background download remains at 0% for a period of 24 hours, the retailer should submit a Diagnostic report for assistance.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.