Manual:LAND ROVER Range Rover Supercharged 2015Page:49370 / 73010



L405 And L494 17 My - Pathfinder Is Unable To Complete Any Programming Or Configuration Of The GWM (SSM73100) — 2015 Land Rover Range Rover Supercharged Service Manual

L405 And L494 17 My - Pathfinder Is Unable To Complete Any Programming Or Configuration Of The GWM (SSM73100)

WARNING: This page is about the Range Rover Base, which is a different variant/trim than selected.
Publication date: 2016-12-16
Reference number: SSM73100

L405 AND L494 17 MY - PATHFINDER IS UNABLE TO COMPLETE ANY PROGRAMMING OR CONFIGURATION OF THE GWM

L405 AND L494 17 MY - PATHFINDER IS UNABLE TO COMPLETE ANY PROGRAMMING OR CONFIGURATION OF THE GWM

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73100, Date of Issue:  December 16, 2016
LAND ROVER: Range Rover/L405; Range Rover Sport/L494
SECTION: Diagnostic Software Hardware

SERVICE INFORMATION

Symptom  000101 Diagnostic Concerns

ISSUE

When using PATHFINDER to establish communications to the Gate Way Module (GWM), PATHFINDER may display an error message on screen - "Error during PreFlashCCF for CCF master", which prevents the following applications completing successfully:

  • Add and Remove Accessories
  • GWM Software Update

CAUSE

Windows Firewall rules are preventing the vehicle module communications from communicating with PATHFINDER and the DOIP VCI

ACTION

  1. Select the Windows key
  2. Select Control Panel
  3. Select System and Security
  4. Select Windows Firewall
  5. On the left column, select Advanced Settings
  6. Select Inbound Rules
  7. Locate 'jlr-ngs' in the Inbound Rules list.
    1. If any of the 'jlr-ngs' rules display a No Entry symbol complete the actions in step  8.
    2. If all of the 'jlr-ngs 'rules display a green tick symbol then no action will be required.
  8. Select the first 'jlr-ngs' rule that displays a No Entry symbol and right mouse click and select properties.
  9. A jlr-ngs properties box will be displayed.
  10. Make sure that Enabled check box is ticked.
  11. Make sure the 'Allow the connection 'check box is selected.
  12. Select the' Apply' button.
  13. Select the 'OK' button.
  14. Select the next 'jlr-ngs' rule that displays a No Entry symbol and right mouse click and select properties.
  15. Repeat steps  9 to  14 until all 'jlr-ngs' rules display a green tick symbol.
NOTE: If you connect the approved diagnostic machine to a new network you will need to check that all 'jlr-ngs 'rules display a green tick symbol.

If the action detailed above does not resolve this concern you should submit a Technical Assistance Request to your Local Technical Support.

The Permanent Corrective Action (PCA) is currently being developed and will be released when available.

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