{"id":8068,"date":"2022-08-02T12:57:03","date_gmt":"2022-08-02T09:57:03","guid":{"rendered":"https:\/\/digital.staff-capital.com\/?post_type=product&#038;p=8068"},"modified":"2025-03-04T19:14:48","modified_gmt":"2025-03-04T17:14:48","slug":"objections-car-service","status":"publish","type":"product","link":"https:\/\/digital.staff-capital.com\/en\/shop\/objections-car-service\/","title":{"rendered":"How to handle objections in car service"},"content":{"rendered":"<p>Available languages: Ukrainian, English<\/p>\n<p>This online course will be useful for all professionals who communicate with customers in a car service. Depending on your organizational structure, it can be: a receptionist of the order desk, a service adviser, a workshop foreman, but the manager sometimes has also to communicate with customers.<\/p>\n<h4>Content:<\/h4>\n<p>1. What do objections mean?<br \/>\n2. Common misconceptions about sales objections<br \/>\n3. 5-steps-scheme to address sales objections<br \/>\n4. Internal attitude to succeed<br \/>\n5. Personality and empathy<br \/>\n6. Constructive atmosphere<br \/>\n7. Correctness and emotions<br \/>\n8. Active listening<br \/>\n9. Recognition of various types of objections<br \/>\n10. Objection 1: Price<br \/>\n11. Objection 2: Competitors<br \/>\n12. Objection 3: The need for additional advice<br \/>\n13. Objection 4: Lack of trust<br \/>\n14. Objection 5: Complacency<br \/>\n15. Practice<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Available languages: Ukrainian, English This online course will be useful for all professionals who communicate with customers in a car service. Depending on your organizational&hellip;<\/p>\n","protected":false},"featured_media":8158,"comment_status":"open","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":""},"product_brand":[],"product_cat":[392,221,393,390],"product_tag":[318,319,253,317,235],"class_list":{"0":"post-8068","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-car-service-manager","7":"product_cat-online-courses","8":"product_cat-reception","9":"product_cat-service-adviser","10":"product_tag-communication","11":"product_tag-objections","12":"product_tag-service-advisor","13":"product_tag-soft-skills","14":"product_tag-workshop","15":"pa_payment-options-for-1-month","16":"pa_payment-options-for-3-months","17":"pa_payment-options-for-6-months","19":"first","20":"instock","21":"featured","22":"shipping-taxable","23":"purchasable","24":"product-type-variable-subscription","25":"has-default-attributes"},"_links":{"self":[{"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/product\/8068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/comments?post=8068"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/media\/8158"}],"wp:attachment":[{"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/media?parent=8068"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/product_brand?post=8068"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/product_cat?post=8068"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/digital.staff-capital.com\/en\/wp-json\/wp\/v2\/product_tag?post=8068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}