How to handle objections in car service

(1 customer review)

From: 400,00  for 1 month

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Description

Available languages: Ukrainian, English

This online course will be useful for all professionals who communicate with customers in a car service. Depending on your organizational structure, it can be: a receptionist of the order desk, a service adviser, a workshop foreman, but the manager sometimes has also to communicate with customers.

Content:

1. What do objections mean?
2. Common misconceptions about sales objections
3. 5-steps-scheme to address sales objections
4. Internal attitude to succeed
5. Personality and empathy
6. Constructive atmosphere
7. Correctness and emotions
8. Active listening
9. Recognition of various types of objections
10. Objection 1: Price
11. Objection 2: Competitors
12. Objection 3: The need for additional advice
13. Objection 4: Lack of trust
14. Objection 5: Complacency
15. Practice

Additional information

Payment Options

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Language

English, Ukrainian

1 review for How to handle objections in car service

  1. Софія Миколенко (verified owner)

    Great Course! Thank You ))

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