Courses

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Car Sales Process
Available languages: Russian

Content:
- Internet request
- Phone call
- Arrival of the client
- Greeting customers
- Clarification of needs
- Car presentation
- Test Drive
- Objections
- Price announcement
- Completion of the sale
- Car delivery
- Client support
- Test questions
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DS 7. Product Training
Available languages: Russian, Ukrainian

Content:
- Market positioning
- Exterior
- External lighting
- Interior
- Multimedia
- Engine and assist systems
- Safety
- Test questions
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KPI in car service: capacity
Available languages: Russian, Ukrainian

Content:
- Nominal production capacity of the service worshop
- Presence time of mechanics
- Absence time of mechanics
- Qualification and conversion multiplier
- Comparison of nominal and corrected capacities
- Estimated income
- Test questions
- Calculation of the production capacity for own service workshop
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KPI in car service: productivity and efficiency
Available languages: Russian, Ukrainian

Content:
- Time norms
- Sources of information
- Time accounting
- Productive time
- Productive time card
- Loading a mechanic in one day
- Service loading in one month
- Mechanic efficiency in one day
- Service efficiency in one month
- Productivity vs efficiency
- Lost income
- Workflow impact
- Test questions
- Calculation for your car service
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KPI in car service: turnover of services
Available languages: Russian, Ukrainian

Content:
- Service turnover
- Car visits
- Productive hours per one car visit
- Productive hours per workplace
- Productive hours per productive workforce
- Turnover of services per clients
- Turnover of other company's services
- Test questions
- Calculation for own car service
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KPI in car service: turnover of spare parts
Available languages: Russian, Ukrainian

Content:
- Open and closed spare parts warehouse
- The ratio of mechanics and warehouse employees
- Spare parts turnover figures
- Average bill for one car arrival
- Spare parts turnover per warehouse employee
- The ratio of the turnover of spare parts to the turnover of services
- Spare parts turnover through service
- Spare parts service ratio
- Stock turnover
- Test questions
- Calculation for your car service
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Team formation stages
Available languages: Russian

Content:
- Stages of team development
- Stage "Formation"
- Stage "Storm"
- Stage "Settlement"
- Stage "Effectiveness"
- Minicycles in the team
- Onboarding a new employee
- Сollapse of the team
- Reloading the team
- Test questions