Courses

  • 0 Lessons

    Car Sales Process

    Available languages: Russian

    Content:

    • Internet request
    • Phone call
    • Arrival of the client
    • Greeting customers
    • Clarification of needs
    • Car presentation
    • Test Drive
    • Objections
    • Price announcement
    • Completion of the sale
    • Car delivery
    • Client support
    • Test questions
  • 0 Lessons

    DS 7. Product Training

    Available languages: Russian, Ukrainian

    Content:

    • Market positioning
    • Exterior
    • External lighting
    • Interior
    • Multimedia
    • Engine and assist systems
    • Safety
    • Test questions
  • 0 Lessons

    KPI in car service: capacity

    Available languages: Russian, Ukrainian

    Content:

    • Nominal production capacity of the service worshop
    • Presence time of mechanics
    • Absence time of mechanics
    • Qualification and conversion multiplier
    • Comparison of nominal and corrected capacities
    • Estimated income
    • Test questions
    • Calculation of the production capacity for own service workshop
  • 0 Lessons

    KPI in car service: productivity and efficiency

    Available languages: Russian, Ukrainian

    Content:

    • Time norms
    • Sources of information
    • Time accounting
    • Productive time
    • Productive time card
    • Loading a mechanic in one day
    • Service loading in one month
    • Mechanic efficiency in one day
    • Service efficiency in one month
    • Productivity vs efficiency
    • Lost income
    • Workflow impact
    • Test questions
    • Calculation for your car service
  • 0 Lessons

    KPI in car service: turnover of services

    Available languages: Russian, Ukrainian

    Content:

    • Service turnover
    • Car visits
    • Productive hours per one car visit
    • Productive hours per workplace
    • Productive hours per productive workforce
    • Turnover of services per clients
    • Turnover of other company's services
    • Test questions
    • Calculation for own car service
  • 0 Lessons

    KPI in car service: turnover of spare parts

    Available languages: Russian, Ukrainian

    Content:

    • Open and closed spare parts warehouse
    • The ratio of mechanics and warehouse employees
    • Spare parts turnover figures
    • Average bill for one car arrival
    • Spare parts turnover per warehouse employee
    • The ratio of the turnover of spare parts to the turnover of services
    • Spare parts turnover through service
    • Spare parts service ratio
    • Stock turnover
    • Test questions
    • Calculation for your car service
  • 0 Lessons

    Team formation stages

    Available languages: Russian

    Content:

    • Stages of team development
    • Stage "Formation"
    • Stage "Storm"
    • Stage "Settlement"
    • Stage "Effectiveness"
    • Minicycles in the team
    • Onboarding a new employee
    • Сollapse of the team
    • Reloading the team
    • Test questions