Code
B2395
LAND ROVER
B — Body
Time limit of headrest support switch down
Views:
UK: 6
EN: 11
RU: 7
AI status
Completed
Completed
100%
Causes
- Mechanical obstruction or jam in the headrest mechanism
- Failed or seized headrest motor or gearbox
- Faulty headrest position switch (down)
- Damaged wiring or poor connector connection to switch or motor
- Blown fuse or loss of power to the motor circuit
- Faulty body/seating control module or module software error
Symptoms
- Headrest will not lower or moves very slowly
- Headrest stops before reaching the down position
- Unusual noise from headrest area (grinding or stalling)
- Repeated attempts to move the headrest or inability to complete operation
- Related DTC stored and possible message/warning in vehicle information display
What to check
- Visually inspect the headrest and surrounding trim for obstructions or foreign objects
- Operate the headrest and observe behavior; note whether attempt times out consistently
- Check fuses and power supply for the headrest circuit
- Inspect connectors and wiring between switch, motor and seat/body control module for corrosion, damage or loose pins
- Use a diagnostic scan tool to read freeze frame, stored codes and to command the headrest actuator
- Listen for motor operation when down command is given and note any unusual noises
Signal parameters
- Headrest down switch: expected change in switch state when pressed (active/inactive as vehicle design)
- Motor supply: battery voltage present at motor connector while command is active (~vehicle battery voltage)
- Motor current draw: normal running current vs high current when stalled (expect higher current if jammed)
- Control module messages: command sent and acknowledgement on vehicle network (CAN) — module should report move start and completion
Diagnostic algorithm
- Clear the code with a diagnostic tool and attempt to reproduce the fault to confirm it returns.
- Visually inspect the headrest mechanism, trim and seat for trapped objects or signs of mechanical damage; remove any obstruction.
- Check fuses and relays for the headrest/seat circuit; replace if blown and retest.
- With ignition on, operate the down switch while monitoring for motor noise and movement. Note if action times out or stalls.
- Using a scan tool, command the headrest down and observe module feedback and any live data (switch state, command, status).
- Probe motor connector while commanding down: verify battery voltage at supply pin and proper ground. If no voltage, trace back to switch and module.
- Test the down switch for correct continuity/operation (bench or in-situ). Repair/replace if intermittent or failed.
- Measure motor current while operating. Excessive current indicates binding or seized motor/gear; no current may indicate open circuit.
- If wiring and switches test good, inspect and test the motor/gear assembly. If motor fails bench test or is noisy/seized, replace the motor/actuator or mechanism.
- If electrical/mechanical components are good, check seat/body control module connections, update module software if available and consider module replacement only after thorough verification.
- After repairs, perform calibration or automatic learn procedure for the headrest if required by manufacturer, clear DTCs and verify proper operation over multiple cycles.
Likely causes
- Obstruction or mechanical binding in the headrest mechanism
- Worn or failed headrest motor
- Intermittent/poor connector or wiring to the down switch or motor
- Faulty headrest down switch
Fault status
Status
Time limit exceeded while lowering headrest support. Inspect headrest mechanism, motor, switch, wiring and control module; repair as required and re-test.
Repair difficulty: Medium
Diagnostic time: 1.0-2.5 hours
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