Code
B3623
Generic
B — Body
Seat Memory Module Communication Fault
AI status
Completed
Completed
100%
Causes
- Open or shorted wiring between seat memory module and network/BCM
- Faulty seat memory module (internal failure or CAN/LIN transceiver fault)
- Blown fuse or loss of module power/ground
- Corroded/damaged connector or pin (water ingress, friction)
- Faulty body control module (BCM) or other gateway module
- Software mismatch or missing module configuration
Symptoms
- Seat memory recall/save functions do not work or are intermittent
- Warning/message on dash indicating seat or memory module communication fault
- Seat may not return to stored positions
- Multiple modules reporting communication errors (network symptoms)
- Module not present/listed in scan tool or shows intermittent presence
What to check
- Scan vehicle network for active modules and read freeze frame/related U-codes
- Check for additional DTCs on BCM, gateway, and seat modules
- Visually inspect seat wiring harness and connectors for damage, corrosion, or loose pins
- Verify fuses and relays feeding the seat memory module
- Back-probe module power and ground pins with ignition on and during fault
- Wiggle harness and operate seat while monitoring for code set or intermittent comm
Signal parameters
- CAN bus idle voltages: CAN_H ≈ 2.5 V (recessive), CAN_L ≈ 2.5 V; dominant approx. CAN_H ≈ 3.5 V, CAN_L ≈ 1.5 V
- Typical module message rate: varies by manufacturer (often periodic 1–10 Hz when awake)
- LIN bus: single-wire ~0–12 V signal with wake/pulse patterns (if seat memory uses LIN)
- Module supply: battery/ignition voltage near 12 V at power pin with ignition on
- Ground: continuity to chassis < 1 Ω; voltage drop under cranking should be minimal
- No bus errors on scope: look for missing frames, distorted edges, or excessive error frames
Diagnostic algorithm
- Read and record all DTCs from all modules (BCM, gateway, seat, airbags if applicable).
- Confirm vehicle symptoms and whether fault is current, pending, or historic (freeze frame).
- Visually inspect seat connectors, harness routing through the seat and into the door sill/underseat areas for chafing or water.
- Check fuses and measure battery voltage at the seat memory module power pin with ignition on.
- Verify ground integrity at the module by measuring voltage drop while operating seat/memory function.
- Use a scan tool to poll the seat memory module. If module not present, try waking network or cycling ignition per service manual.
- With a DSO/oscilloscope or CAN bus tester, observe CAN_H and CAN_L at the module connector for proper recessive/dominant levels and valid frames. Look for CAN errors or loss of frames when moving the seat.
- If LIN is used, check LIN line for proper wake pulses and data when commanding seat memory functions.
- If wiring and power/ground OK but no communication, disconnect module and check for short to Vb or ground on network lines, then consider module replacement or reflashing.
- After repair, clear codes and perform full system test including memory save/recall and road test to confirm failure does not return.
Likely causes
- Poor power or ground at the seat memory module (fuse, connector, pin corrosion)
- Damaged or shorted CAN/LIN wiring at seat harness or connector
- Failed CAN/LIN transceiver inside seat memory module
- BCM or gateway not receiving/forwarding messages due to software/configuration
- Intermittent connector contact caused by seat movement
Fault status
Status
Communication between seat memory module and vehicle network is missing, invalid or intermittent; module not responding to network commands.
Repair difficulty: Medium
Diagnostic time: 0.5-3.0 hours
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