Home / DTC / B3623 — Seat Memory Module Communication Fault

B3623 — Seat Memory Module Communication Fault

Detailed page for trouble code B3623.

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Code

B3623

Generic B — Body

Seat Memory Module Communication Fault

Brand: Generic
Type: B — Body
AI status
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Page language: EN

Causes

  • Open or shorted wiring between seat memory module and network/BCM
  • Faulty seat memory module (internal failure or CAN/LIN transceiver fault)
  • Blown fuse or loss of module power/ground
  • Corroded/damaged connector or pin (water ingress, friction)
  • Faulty body control module (BCM) or other gateway module
  • Software mismatch or missing module configuration

Symptoms

  • Seat memory recall/save functions do not work or are intermittent
  • Warning/message on dash indicating seat or memory module communication fault
  • Seat may not return to stored positions
  • Multiple modules reporting communication errors (network symptoms)
  • Module not present/listed in scan tool or shows intermittent presence

What to check

  • Scan vehicle network for active modules and read freeze frame/related U-codes
  • Check for additional DTCs on BCM, gateway, and seat modules
  • Visually inspect seat wiring harness and connectors for damage, corrosion, or loose pins
  • Verify fuses and relays feeding the seat memory module
  • Back-probe module power and ground pins with ignition on and during fault
  • Wiggle harness and operate seat while monitoring for code set or intermittent comm

Signal parameters

  • CAN bus idle voltages: CAN_H ≈ 2.5 V (recessive), CAN_L ≈ 2.5 V; dominant approx. CAN_H ≈ 3.5 V, CAN_L ≈ 1.5 V
  • Typical module message rate: varies by manufacturer (often periodic 1–10 Hz when awake)
  • LIN bus: single-wire ~0–12 V signal with wake/pulse patterns (if seat memory uses LIN)
  • Module supply: battery/ignition voltage near 12 V at power pin with ignition on
  • Ground: continuity to chassis < 1 Ω; voltage drop under cranking should be minimal
  • No bus errors on scope: look for missing frames, distorted edges, or excessive error frames

Diagnostic algorithm

  1. Read and record all DTCs from all modules (BCM, gateway, seat, airbags if applicable).
  2. Confirm vehicle symptoms and whether fault is current, pending, or historic (freeze frame).
  3. Visually inspect seat connectors, harness routing through the seat and into the door sill/underseat areas for chafing or water.
  4. Check fuses and measure battery voltage at the seat memory module power pin with ignition on.
  5. Verify ground integrity at the module by measuring voltage drop while operating seat/memory function.
  6. Use a scan tool to poll the seat memory module. If module not present, try waking network or cycling ignition per service manual.
  7. With a DSO/oscilloscope or CAN bus tester, observe CAN_H and CAN_L at the module connector for proper recessive/dominant levels and valid frames. Look for CAN errors or loss of frames when moving the seat.
  8. If LIN is used, check LIN line for proper wake pulses and data when commanding seat memory functions.
  9. If wiring and power/ground OK but no communication, disconnect module and check for short to Vb or ground on network lines, then consider module replacement or reflashing.
  10. After repair, clear codes and perform full system test including memory save/recall and road test to confirm failure does not return.

Likely causes

  • Poor power or ground at the seat memory module (fuse, connector, pin corrosion)
  • Damaged or shorted CAN/LIN wiring at seat harness or connector
  • Failed CAN/LIN transceiver inside seat memory module
  • BCM or gateway not receiving/forwarding messages due to software/configuration
  • Intermittent connector contact caused by seat movement

Fault status

⚠️ Status
Communication between seat memory module and vehicle network is missing, invalid or intermittent; module not responding to network commands.
🟡 Repair difficulty: Medium
⏱️ Diagnostic time: 0.5-3.0 hours

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