- Productive workbays
- Inside and Outside bays
- Ratio of parking spaces to productive workbays
- Productive workforce
- Mechanics in training
- Auxiliary forces
- Service Advisor
- Influence of the service advisor
- Productive workforce vs service advisors
- Service manager
- Workforce ratio
- Share of productive workforce
- Productive workers per workbay
- Staff turnover
- Work resources utilization
- Sold hours per one workbay and day
- Sold hours per per one productive workforce and day
- Practical tasks
- Test Questions