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P0733 — Gear 3 Incorrect Ratio

Detailed page for trouble code P0733.

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Code

P0733

Generic P — Powertrain

Gear 3 Incorrect Ratio

Brand: Generic
Views: UK: 36 EN: 46 RU: 59
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
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Code

P0733

GWM P — Powertrain

- 3 gear is not adjusted correctly

Brand: GWM
Views: UK: 19 EN: 28 RU: 31
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
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Code

P0733

HUMMER P — Powertrain

Incorrect 3rd Gear Ratio

Brand: HUMMER
Views: UK: 23 EN: 35 RU: 51
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
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Code

P0733

LAND ROVER P — Powertrain

Incorrect gear ratio 3

Views: UK: 22 EN: 34 RU: 47
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
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Code

P0733

MERCEDES-BENZ P — Powertrain

Gear 3 Incorrect ratio

Views: UK: 28 EN: 41 RU: 58
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
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Code

P0733

MITSUBISHI P — Powertrain

Gear shift 3rd incomplete

Views: UK: 20 EN: 36 RU: 48
AI status
Completed
ready
Completed 100%
Page language: EN

Causes

  • Low or degraded automatic transmission fluid (ATF) level or wrong fluid type
  • Internal hydraulic pressure loss (worn pump, leaking seals, clogged passages)
  • Worn or damaged clutch pack, band, or planetary gearset for 3rd gear
  • Stuck or failed shift solenoid or valve in the valve body
  • Faulty input (turbine) or output speed sensor, or sensor circuit issues
  • Shift linkage/cable misadjustment or selector mechanism fault

Symptoms

  • Malfunction Indicator Lamp (MIL) / Check Engine Light on
  • Erratic shifting or failure to hold 3rd gear
  • Transmission slips or delayed engagement in 3rd gear
  • Reduced drivability or limp-in mode depending on vehicle
  • Unusual transmission noise (grinding/whine) under load
  • Possible inability to accelerate smoothly when 3rd gear is commanded

What to check

  • Read and record all stored DTCs and freeze frame data with a scan tool
  • Check ATF level, color, smell and condition; verify correct fluid type
  • Scan live data: commanded gear, actual gear, input and output shaft speeds, line pressure (if available), solenoid status
  • Inspect wiring and connectors for input/output speed sensors and solenoids for damage, corrosion or loose pins
  • Verify shift linkage/cable and selector position adjustment
  • Road test while monitoring live data to reproduce fault and confirm ratio error

Signal parameters

  • Input (turbine) speed sensor: rpm (should vary with engine speed when engaged)
  • Output (vehicle) speed sensor: rpm or km/h (must increase with vehicle speed)
  • Calculated gear ratio: input_speed / output_speed (should match manufacturer's 3rd-gear ratio within spec)
  • Expected 3rd gear ratio: manufacturer specified value (compare via scan tool)
  • Transmission line pressure: psi or kPa (should be within spec during apply and shift)
  • Shift solenoid duty/command: percentage or ON/OFF state (reflects TCM commands)

Diagnostic algorithm

  1. Retrieve codes and freeze frame; note vehicle conditions when code set (speed, RPM, temp).
  2. Visually inspect ATF level, color and smell; top or replace fluid if low or contaminated. Use manufacturer fluid.
  3. Perform a road test with a capable scan tool and record input/output speeds, commanded gear and calculated ratio. Confirm ratio error occurs in 3rd gear.
  4. Check electrical circuits: back-probe/check continuity and reference voltage for input/output speed sensors and transmission solenoids; wiggle test connectors while monitoring live data for intermittent faults.
  5. Verify shift linkage/cable adjustment and park/neutral switch operation; correct any misadjustment.
  6. Command solenoids (if scan tool allows) and verify operation and changes in pressure/ration; substitute known-good solenoid if suspect.
  7. Measure line pressure with a gauge (service manual procedure) to confirm hydraulic apply pressure in 3rd gear and during shift. Compare with spec.
  8. If hydraulic pressure is low or fluctuating, inspect pump, valve body, filter and check for internal leaks or worn clutches. Remove pan and inspect for metal debris or burnt friction material.
  9. If electrical and hydraulic systems test good, suspect internal mechanical damage (clutch pack, band, planetary gearset) and consider partial rebuild or transmission removal for internal inspection.
  10. After repair, clear codes and verify fix with a controlled road test and scan tool verification of correct 3rd gear ratio under load.

Likely causes

  • Worn 3rd gear clutch pack or band allowing slip under load
  • Faulty or stuck shift solenoid controlling 3rd gear
  • Low line pressure due to pump wear or external/internal leakage
  • Faulty input or output speed sensor or intermittent wiring/connectors
  • Contaminated/clogged filter or passages in valve body preventing proper apply
  • Incorrect transmission fluid type or contaminated fluid causing poor friction

Fault status

⚠️ Status
Powertrain MIL illuminated. TCM has stored a P0733 code indicating measured 3rd-gear ratio does not match expected value. Freeze frame and live data may show mismatched input/output speeds, commanded gear, and transmission temperature.
🔴 Repair difficulty: Hard
⏱️ Diagnostic time: 1.0 - 4.0 hours
Your experience will help others
+100 karma for a short comment :)
Send to email