Code
U0028
MERCEDES-BENZ
U — Network/User
Vehicle Communication Bus A
AI status
Completed
Completed
100%
Causes
- Open, short or high resistance in CAN High or CAN Low wiring or connectors on Bus A
- Failed or intermittent control module pulling the bus dominant
- Missing or damaged termination resistor(s)
- Corroded/wet connectors or poor ground at module(s)
- Low battery/unstable supply voltage or poor battery connections
- Aftermarket electronics or improperly installed modules interfering with the bus
Symptoms
- Multiple control modules show ‘no communication’ or erroneous messages
- Instrument cluster warnings and network-related dash messages
- Loss of functions that depend on Bus A (e.g., ABS, ESP, transmission, gateway features)
- Intermittent features working or vehicle entering limp mode
- Inability to access certain modules with diagnostic tool
What to check
- Read all stored and pending U-codes and manufacturer-specific freeze frame data
- Verify battery voltage and charging system (stable 12–14.5 V) before tests
- Visually inspect CAN connectors and harnesses for corrosion, damage or water
- Measure resistance between CAN_H and CAN_L with ignition off (≈60 Ω expected)
- Measure idle voltages on CAN_H and CAN_L with ignition on (approx. 2.4–2.7 V each)
- Check for short to ground or battery on each bus wire (with power off)
Signal parameters
- Idle (recessive) voltage: CAN_H ≈ 2.4–2.7 V, CAN_L ≈ 2.4–2.7 V (measured to chassis ground)
- Dominant state during transmission: CAN_H ≈ 3.5 V, CAN_L ≈ 1.5 V (differential ≈ 2 V)
- Termination resistance: total ≈ 60 Ω measured between CAN_H and CAN_L with power off
- Short/low resistance to ground or battery on one line will pull idle voltages off nominal values
- No valid CAN frames or heavy noise on scope indicates wiring/module fault
Diagnostic algorithm
- Capture all DTCs and freeze frame data; note when code set and any related U-codes.
- Verify battery voltage and ensure good ground and terminal connections.
- Visually inspect CAN bus wiring, connectors and modules related to Bus A (gateway, clusters, ECU locations) for damage or contamination.
- With ignition off, measure resistance between CAN_H and CAN_L at a convenient connector — expect ≈60 Ω. If open or out of range, isolate segments.
- With ignition on, measure idle voltages on CAN_H and CAN_L at a known-good connector. Deviations indicate shorted/dragging line or missing termination.
- Use a scanner/PC or CAN bus analyzer to monitor traffic; verify expected messages and check for error frames or noise.
- Perform module isolation: disconnect modules one at a time (following manufacturer safety) while observing bus voltage/resistance to identify the faulty node.
- If short to ground/battery suspected, perform continuity and short location techniques (backprobing, disconnecting branches) to find damaged harness or connector.
- Repair or replace damaged wiring, connectors, termination resistor(s) or the failed module as indicated by tests.
- Reprogram or update module software/configuration if communication failure was due to software mismatch; clear codes and verify repair with road test.
- After repair, clear DTCs and re-scan; confirm normal network operation and no reoccurrence.
Likely causes
- Physical wiring damage (pinched/chafed harness) on CAN_H or CAN_L
- Failed gateway or central communication module on Bus A
- Bad connector with corrosion or water ingress at a network node
- Missing/failed termination resistor (open or wrong value)
- A module shorted to ground or battery dragging the bus low
Fault status
Status
Communication fault on Vehicle Communication Bus A — messages missing, corrupted, or modules not responding on the CAN network.
Repair difficulty: Medium
Diagnostic time: 1.5 - 4.0 hours
Similar codes
Repair manuals
Manual library for MERCEDES-BENZ
856
Browse 856 MERCEDES-BENZ manuals: repair procedures, diagnostics, wiring diagrams, component locations, service data and Labor Times by year, model and trim.
MERCEDES-BENZ
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MERCEDES-BENZ: 2023
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S500
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S580
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SL43 AMG
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Sprinter 1500
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Sprinter 2500
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- Van Crew, Eng CD 654.920, 4WD
- Van Crew, Eng CD 654.920, RWD
- Van Passenger, Eng CD 274.920
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- Van Passenger, Eng CD 654.920, RWD
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Sprinter 3500
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MERCEDES-BENZ: 2022
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A220
-
C43 AMG
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CLA35 AMG
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CLA45 AMG
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CLA250
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CLS450
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E53 AMG
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E350
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EQB300
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EQB350
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G63 4x4 Squared AMG
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G63 AMG
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G550
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GLA35 AMG
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GLA45 AMG
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GLA250
-
GLB35 AMG
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GLB250
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GLC43 AMG
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GLE53 AMG
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GLE63 S AMG
-
GLE350
-
GLE450
-
GLE580
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GLS63 AMG
-
GLS450
-
GLS580
-
GT 43 AMG
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GT 53 AMG
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Maybach GLS600
-
Maybach S580
-
Maybach S680
-
Metris
-
S500
-
S580
-
SL55 AMG
-
SL63 AMG
-
Sprinter 1500
-
Sprinter 2500
- Van Cargo, 2.0L Eng · 2.0L Eng2022: Sprinter 2500 Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2022: Sprinter 2500 Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2022: Sprinter 2500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.0L Eng · 2.0L Eng2022: Sprinter 2500 Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2022: Sprinter 2500 Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
- Van Passenger, 2.0L Eng · 2.0L Eng2022: Sprinter 2500 Van Passenger
- Van Passenger, 2.1L Eng · 2.1L Eng2022: Sprinter 2500 Van Passenger
- Van Passenger, 3.0L Eng, 4WD
- Van Passenger, 3.0L Eng, RWD
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Sprinter 3500
- Van Cargo, 2.1L Eng · 2.1L Eng2022: Sprinter 3500 Van Cargo
- Van Cargo, 3.0L Eng · 3.0L Eng2022: Sprinter 3500 Van Cargo
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2022: Sprinter 3500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng · 3.0L Eng2022: Sprinter 3500 Van Cargo Extended
- Van Crew, 2.1L Eng · 2.1L Eng2022: Sprinter 3500 Van Crew
- Van Crew, 3.0L Eng · 3.0L Eng2022: Sprinter 3500 Van Crew
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Sprinter 3500XD
- 2D Cab Chassis, 2.1L Eng · 2.1L Eng2022: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis, 3.0L Eng · 3.0L Eng2022: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis Extended, 2.1L Eng · 2.1L Eng2022: Sprinter 3500XD 2D Cab Chassis Extended
- 2D Cab Chassis Extended, 3.0L Eng · 3.0L Eng2022: Sprinter 3500XD 2D Cab Chassis Extended
- Van Cargo, 2.1L Eng · 2.1L Eng2022: Sprinter 3500XD Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2022: Sprinter 3500XD Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.1L Eng · 2.1L Eng2022: Sprinter 3500XD Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
-
-
MERCEDES-BENZ: 2021
-
A35 AMG
-
A220
-
C43 AMG
-
C63 AMG
-
C63 S AMG
-
CLA35 AMG
-
CLA45 AMG
-
CLA250
-
CLS53 AMG
-
CLS450
-
E53 AMG
-
E350
-
G63 AMG
-
G550
-
GLA35 AMG
-
GLA45 AMG
-
GLA250
-
GLB35 AMG
-
GLB250
-
GLC43 AMG
-
GLC63 AMG
-
GLC63 S AMG
-
GLE53 AMG
-
GLE63 S AMG
-
GLE350
-
GLE450
-
GLE580
-
GLS63 AMG
-
GLS450
-
GLS580
-
GT 43 AMG
-
GT 53 AMG
-
GT 63 AMG
-
GT 63 S AMG
-
GT AMG
-
GT AMG Black Series
-
GT C AMG
-
Maybach GLS600
-
Maybach S580
-
Metris
-
S63 AMG
-
S500
-
S560
-
S580
-
Sprinter 1500
-
Sprinter 2500
- Van Cargo, 2.0L Eng · 2.0L Eng2021: Sprinter 2500 Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2021: Sprinter 2500 Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2021: Sprinter 2500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.0L Eng · 2.0L Eng2021: Sprinter 2500 Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2021: Sprinter 2500 Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
- Van Passenger, 2.0L Eng · 2.0L Eng2021: Sprinter 2500 Van Passenger
- Van Passenger, 2.1L Eng · 2.1L Eng2021: Sprinter 2500 Van Passenger
- Van Passenger, 3.0L Eng, 4WD
- Van Passenger, 3.0L Eng, RWD
-
Sprinter 3500
- Van Cargo, 2.1L Eng · 2.1L Eng2021: Sprinter 3500 Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2021: Sprinter 3500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.1L Eng · 2.1L Eng2021: Sprinter 3500 Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
-
Sprinter 3500XD
- 2D Cab Chassis, 2.1L Eng · 2.1L Eng2021: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis, 3.0L Eng · 3.0L Eng2021: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis Extended, 2.1L Eng · 2.1L Eng2021: Sprinter 3500XD 2D Cab Chassis Extended
- 2D Cab Chassis Extended, 3.0L Eng · 3.0L Eng2021: Sprinter 3500XD 2D Cab Chassis Extended
- Van Cargo, 2.1L Eng · 2.1L Eng2021: Sprinter 3500XD Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2021: Sprinter 3500XD Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.1L Eng · 2.1L Eng2021: Sprinter 3500XD Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
-
-
MERCEDES-BENZ: 2020
-
A35 AMG
-
C63 S AMG
-
CLA35 AMG
-
CLA45 AMG
-
CLS53 AMG
-
G63 AMG
-
GLC43 AMG
-
GLC63 AMG
-
GLC63 S AMG
-
GLC350e
-
GLE450
-
GLE580
-
GLS450
-
GLS580
-
GT 53 AMG
-
GT 63 AMG
-
GT 63 S AMG
-
GT C AMG
-
GT S AMG
-
Maybach S560
-
Maybach S650
-
S65 AMG
-
S560e
-
SL450
-
SL550
-
Sprinter 1500
-
Sprinter 2500
- Van Cargo, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Cargo
- Van Cargo, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Cargo Extended
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Crew
- Van Crew, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
- Van Crew, 3.0L Eng, RWD
- Van Passenger, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Passenger
- Van Passenger, 2.0L Eng · 2.0L Eng2020: Sprinter 2500 Van Passenger
- Van Passenger, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Passenger
- Van Passenger, 2.1L Eng · 2.1L Eng2020: Sprinter 2500 Van Passenger
- Van Passenger, 3.0L Eng, 4WD
- Van Passenger, 3.0L Eng, 4WD
- Van Passenger, 3.0L Eng, RWD
- Van Passenger, 3.0L Eng, RWD
-
Sprinter 3500
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Cargo Extended
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 3500 Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
- Van Crew, 3.0L Eng, RWD
-
Sprinter 3500XD
- 2D Cab Chassis, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis, 3.0L Eng · 3.0L Eng2020: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis, 3.0L Eng · 3.0L Eng2020: Sprinter 3500XD 2D Cab Chassis
- 2D Cab Chassis Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD 2D Cab Chassis Extended
- 2D Cab Chassis Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD 2D Cab Chassis Extended
- 2D Cab Chassis Extended, 3.0L Eng · 3.0L Eng2020: Sprinter 3500XD 2D Cab Chassis Extended
- 2D Cab Chassis Extended, 3.0L Eng · 3.0L Eng2020: Sprinter 3500XD 2D Cab Chassis Extended
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Cargo
- Van Cargo, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Cargo
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, 4WD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo, 3.0L Eng, RWD
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Cargo Extended
- Van Cargo Extended, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Cargo Extended
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, 4WD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Cargo Extended, 3.0L Eng, RWD
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Crew
- Van Crew, 2.1L Eng · 2.1L Eng2020: Sprinter 3500XD Van Crew
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, 4WD
- Van Crew, 3.0L Eng, RWD
- Van Crew, 3.0L Eng, RWD
-
-
MERCEDES-BENZ: 2005
-
C55
-
CL55
-
CL65
-
CL500
-
CL600
-
CLK55
-
CLK320
-
CLK500
-
E55
-
G55
-
G500
-
ML350
-
ML500
-
S55
-
S430
-
S500
-
S600
-
SL55
-
SL65
-
SL500
-
SL600
-
SLK55
-
SLR
-
-
MERCEDES-BENZ: 2004
-
C32
-
CL55
-
CL500
-
CL600
-
CLK55
-
CLK320
-
CLK500
-
E55
-
G55
-
G500
-
ML350
-
ML500
-
S55
-
S430
-
S500
-
S600
-
SL55
-
SL500
-
SL600
-
SLK32
-
-
MERCEDES-BENZ: 2003
-
C32
-
CL55
-
CL500
-
CL600
-
CLK55
-
CLK320
-
CLK430
-
CLK500
-
E55
-
E500
-
G55
-
G500
-
ML55
-
ML320
-
ML350
-
ML500
-
S55
-
S430
-
S500
-
S600
-
SL55
-
SL500
-
SLK32
-
-
MERCEDES-BENZ: 2002
-
C32
-
CL55
-
CL500
-
CL600
-
CLK55
-
CLK320
-
CLK430
-
E55
-
E430
-
G500
-
ML55
-
ML320
-
ML500
-
S55
-
S430
-
S500
-
S600
-
SL500
-
SL600
-
SLK32
-
-
MERCEDES-BENZ: 2001
-
C320
-
CL55
-
CL500
-
CL600
-
CLK55
-
CLK320
-
CLK430
-
E55
-
E430
-
ML55
-
ML320
-
ML430
-
S55
-
S430
-
S500
-
S600
-
SL500
-
SL600
-
MERCEDES-BENZ: 2000
-
C43
-
C230
-
C280
-
CL500
-
CLK320
-
CLK430
-
E55
-
E430
-
ML55
-
ML320
-
ML430
-
S430
-
S500
-
SL500
-
SL600
-
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